bokrepFrequently Asked Questions

bokrep operates in jurisdictions where online gaming is permitted by local law. We serve users in supported regions including Jakarta, Surabaya, Bandung, and Medan, subject to local regulations. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of bokrep comply with the laws of their own jurisdiction. If you're unsure whether bokrep is available in your region, contact our support team before creating an account. We can clarify service availability for your location.

KYC (Know Your Customer) verification helps us comply with anti-money-laundering regulations and prevent fraud. We typically ask for a government-issued ID (passport, national ID, or driver's license), proof of address (utility bill or bank statement), and a selfie for identity confirmation. Upload these documents during account setup or before your first withdrawal. Verification usually completes within hours. If we cannot verify your identity or if information is unclear, we may ask for additional documents. Keep your documents clear and current — blurry or expired documents may delay verification.

Log in to your bokrep account and visit the Account Settings section. There you can update your email, phone number, password, and notification preferences. You can enable or disable push notifications, email alerts, and SMS messages. If you wish to pause your account temporarily, contact our support team — we can help you suspend activity for a set period. If you decide to close your account permanently, we can process that request as well. Account closure is irreversible, so please contact support to confirm before proceeding.

Yes, bokrep accepts direct bank transfers to online payment, e-wallet, mobile banking, and local payment. You can also deposit via digital wallets: online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Choose your preferred method during deposit. Bank transfers typically process within hours; digital wallet deposits are often instant. Your account name must match your payment method for verification. If you have trouble with a specific payment method, contact our support team and we can assist or suggest an alternative.

bokrep does not charge fees on deposits or withdrawals. However, your bank or payment provider may apply their own fees for transfers. Check with your bank (mobile banking, local payment, online payment, e-wallet) or digital wallet (mobile banking, local payment, online payment, e-wallet, mobile banking) for any applicable charges. The amount you deposit is the amount that arrives in your bokrep account. Similarly, when you withdraw, the full amount goes to your chosen payment method — bokrep takes no cut. If you notice unexpected charges, contact your bank or wallet provider first, then reach out to our support team if you need clarification.

Live-dealer tables feature real dealers in licensed studios. You play blackjack, roulette, baccarat, and Dragon Tiger against a live person via video stream. Outcomes depend on the dealer's actions and the cards or wheel. Slots are automated games — you spin reels and outcomes are determined by the game's algorithm. Slots include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Both are available on bokrep. Live-dealer games offer a social experience; slots are faster-paced and require less decision-making. Choose based on your preference.

Bonus offers vary and come with terms that apply. A typical welcome bonus may include a deposit match or free spins, subject to wagering requirements — meaning you must bet the bonus amount a certain number of times before you can withdraw it. Terms also specify which games the bonus applies to, any maximum bet limits, and an expiry date. Always read the full terms before accepting a bonus. If you have questions about a specific offer, contact our support team. We explain the conditions clearly so you understand what you're getting and what's required to use it.

Our live chat team is available during business hours to answer questions and resolve issues. You can also reach us via email anytime — we respond within a reasonable timeframe. If live chat is unavailable when you contact us, leave a message and we'll get back to you as soon as possible. For urgent account issues (suspected fraud, locked account, payment problems), email our support team with details and we'll prioritize your case. Check the support page on bokrep for current hours and contact options.

Use a strong, unique password — at least 8 characters with a mix of letters, numbers, and symbols. Never share your password or login details with anyone, including bokrep staff. Enable two-factor authentication (2FA) if available to add an extra security layer. Log out after each session, especially on shared devices. Be cautious of phishing emails or fake bokrep websites — always access bokrep directly via the official domain. If you suspect unauthorized access, change your password immediately and contact our support team. We take account security seriously and investigate any suspicious activity.