bokrep Casino & Sportsbook Data Care

This page describes what we collect when you use bokrep and how we keep that data protected. We collect personal information — your email, phone number, payment details, and identity verification documents — only to process your account, settle your bets, and comply with legal requirements. We do not sell your data to advertisers, and we do not use it beyond these purposes.

Our policy applies to all bokrep users, whether you access our platform from Jakarta, Surabaya, Bandung, Medan, or another supported jurisdiction. If you have questions about how we handle your data, contact our support team via live chat or email — we're here to explain our practices in plain language.

Our commitment is transparency: you control what data you share, you can request what we hold about you, and you can ask us to delete it (subject to legal retention requirements). Read on to understand our full data practices.

What Data We Collect on bokrep

Account registration and identity verification

When you create an account on bokrep, we collect your email address, phone number, and date of birth. We also ask for your full name and address for account verification purposes. To comply with anti-money-laundering regulations, we require identity verification before your first withdrawal — this typically involves uploading a photo of your ID document (passport or national ID) and sometimes a selfie. We store these documents securely on encrypted servers.

We use this information to confirm your identity, prevent fraud, and meet our legal obligations. Your identity documents are held separately from your account data and are never shared with third parties except where required by law.

Payment and financial data

When you deposit or withdraw funds on bokrep, we record your payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details). We also log the amount, date, and status of each transaction. We do not store your full bank account or card number — our payment processors handle sensitive payment data using industry-standard encryption.

We retain transaction records for accounting, dispute resolution, and regulatory compliance. These records are stored on secure servers and are accessible only to bokrep finance and compliance staff.

Betting and gaming activity

bokrep records your betting history, game plays, deposits, and withdrawals. This data lets us calculate your balance, settle bets correctly, and detect unusual account activity (such as potential fraud or account compromise). We log which games you play — whether it's Liga 1 football betting, live-dealer blackjack, slots like Aviator or Sweet Bonanza, or esports markets — but we do not use this to profile your preferences for marketing purposes.

We keep betting records for dispute resolution and to honour our commitment to fair play. If you question a bet settlement or game result, our support team can retrieve your transaction history and explain the outcome.

Technical and usage data

When you access bokrep on your phone or desktop, we collect technical information: your IP address, device type (Android, iOS, or desktop), app version, browser type, and which pages or games you visit. We also log your login times and locations (approximate, based on IP address). This data helps us detect security threats, troubleshoot technical issues, and optimize our platform performance.

Cookies and tracking on bokrep

We use cookies to remember your login session, store your language preference, and track which pages you visit on bokrep. These cookies help us improve your experience — for example, so you don't have to log in again after you close your browser, or so we can show you relevant help articles. You can disable cookies in your browser settings, but some bokrep features may not work properly without them. We do not use cookies to track you across other websites.

Your Rights and Our Commitments on bokrep

How we protect your data

We encrypt your personal data in transit (using HTTPS) and at rest on our servers. Our data centres use multi-factor authentication, firewalls, and regular security audits to prevent unauthorized access. Our staff can access your data only to provide customer support, process withdrawals, or comply with legal requests.

We retain your data for as long as your account is active, plus seven years after closure (to comply with financial and anti-fraud regulations). After that retention period, we delete your personal information unless we're legally required to keep it.

Third-party processors and data transfers

bokrep uses third-party processors to handle payments, send emails, and verify your identity. These processors are located in different countries and may transfer your data outside your jurisdiction. We contractually require all processors to maintain the same data protection standards we do. Your data may be transferred to servers in Europe, Asia, or other regions depending on our processor locations.

Your rights regarding your data

• Access: You can request a copy of all personal data we hold about you. Contact our support team via live chat or email, and we'll provide a data export within 30 days.
• Correction: If your account data is inaccurate, you can update it through your account settings or request our team to correct it.
• Deletion: You can request deletion of your account and associated data, subject to legal retention requirements (e.g., we must keep financial records for 7 years). We will honour deletion requests for non-essential data immediately.
• Restrict processing: You can ask us to stop using your data for specific purposes (such as marketing emails), and we will comply.
• Portability: You can request your data in a portable format (CSV or JSON) to transfer to another service.

Contact us about your data

If you have questions about our privacy practices, wish to exercise any of your rights, or believe we've mishandled your data, contact our support team. You can reach us via live chat (in your bokrep account), email, or in-app help. Specify your request clearly — for example, "I would like to access all data you hold about my account" or "I would like to delete my account." Our team will respond within 30 days.

Policy updates

We may update this privacy policy as our practices evolve or as regulations change. If we make material changes, we will notify you via email and ask for your consent where required. Your continued use of bokrep after we post changes means you accept the updated policy. If you disagree with any changes, you can close your account and request deletion of your data.